FAQ

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FAQ

Is the Gauge solution off-the-shelf or customized to my business?

Our Smart Hub system is a robust off-the-shelf asset management solution that is customized to your unique business needs! We can get you up and running as fast, while focusing on your unique needs.

Do I get assigned a Gauge account executive who is a primary point of contact?

Yes. Your Account Executive is always your primary point of contact. For routine support requests, you will also be assigned a dedicated Client Success Specialist to help you leverage our software to support your business needs.

Is SmartHub easy to use?

Absolutely! Our software is designed to be extremely user-friendly; you do not need to be a technology guru to quickly become a Smart Hub expert.

How long does it take to get up and running?

With our customized on-boarding plans, you will be up and running in days. Once installations are complete, we will schedule a time to show you the software and you’ll be ready to start managing your fleet in a whole new way!

How soon will we see cost savings and improved asset management?

The cost savings starts on day one. The insight that you will gain into your fleet’s location and utilization is actionable immediately.

What happens if we get stuck and can't figure something out?

First, don’t panic, we’re here for you! Next, you can reach out to us however you choose; by phone, by email, or by using our custom ticketing portal. We’ll respond to your request immediately and get to work finding the answer to your question.

Do we install the gear on our assets or does Gauge?

We strongly encourage the use of our Gauge in-house installation techs to ensure a fast and smooth start. We can also teach your team to install and maintain our devices when you are ready to add more.

Can I use my OEM devices?

Yes. Your CAT, John Deere, Vermeer, Case, and other equipment can be viewed in Smart Hub alongside our devices.

What about integrations - can you do them?

Yes. We know many clients have an ERP system that they may want to connect to and share data between systems to avoid duplicate data entry. Ask your Gauge Account Executive for more info.

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