A Guide to Customer Onboarding
At Gauge, we begin planning for your onboarding experience at our very first meeting. Learning about your business and objectives helps us position you to win so you’re Measuring What Matters as quickly as possible.
Here’s what the onboarding process looks like:
The Customer Success Team will officially welcome you! This team includes our very own device installation group and our Smart Hub training organization.
Your dedicated Customer Success Manager will help define a customized installation roadmap and timeline. We then migrate your critical operational data, as quickly as possible, with the least disruption.
We then load existing data, integrate OEM feeds and configure your Smart Hub system so that each team member has the information they need.
Your Customer Success Manager will train you and your team so you can take control of your operation – and become efficient and productive from the get go.
Your Customer Success manager will work with you and your team during the onboarding process and onsite implementation to ensure the system meets all your needs and delivers the value you are looking for.
When it is all said and done, Gauge’s solution is easy to use and understand. But don’t worry, we will be right by you side every step of the way, here to help at a moment’s notice.
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